Shaleen Sharma appointed as Senior Vice President – Customer Success at Loop, marking a milestone in a career defined by leadership excellence, operational precision, and transformative people-first strategy.
With over 15+ years of building high-performance organizations and scaling global business functions, Shaleen brings a rare blend of strategic clarity, customer obsession, and execution discipline. Before this elevation to SVP, he led Operations at Loop, shaping long-range planning, business excellence, and sustainable growth models. His transition into Customer Success further validates his pivotal contribution in strengthening customer experience and operational foundations within the organization.
Prior to Loop, Shaleen made an industry-wide mark at Amazon, where he served as Head of Operations for Prime Video India, building systems that supported hyper-scale growth, world-class content delivery, and operational effectiveness. His earlier role as Head of Learning & Development at Amazon also reflects his deep commitment to empowering people, leaders, and ecosystems—supporting a workforce of over 5,000 employees across India.
Shaleen’s foundation in leadership and organizational development was shaped early on during his tenure as a Management Consultant at Accenture, where he supported multinational clients across government, BFSI, technology, mining, energy, and healthcare sectors. His cross-functional experience also spans global initiatives, talent capability building, innovation programs, and culture transformation.
Known for his curiosity, growth-mindset, and passion for AI-driven solutions, Shaleen continues to build environments where innovation thrives, teams perform at their peak, and customer value becomes a measurable outcome—not just an intent.
His move signals Loop’s continued ambition to scale customer experience, deepen product maturity, and build the future of health benefits and employee experience leadership in India.