Neha Kulkarni has been appointed as the Senior Manager – Global Customer Success at RemotePass. In her new role, Neha will lead global customer engagement strategies, focusing on driving retention, satisfaction, and success across RemotePass’s international client base. With a proven track record in managing HR operations, people experience, and global mobility, Neha’s appointment aligns with RemotePass’s vision to strengthen its customer success ecosystem and enhance user experiences across markets.
Bringing over a decade of HR and operational leadership experience, Neha has demonstrated excellence in building high-performing teams and optimizing global processes for remote-first organizations. Before joining RemotePass, she served as Associate Director – Global People Partner, People Operations & Mobility Leader at Cover Genius, where she streamlined HR workflows across APAC, EMEA, LATAM, and North America. Her leadership in automating key HR processes, driving compliance, and adopting advanced tools such as Jira, BambooHR, and Deel significantly improved operational efficiency and employee satisfaction worldwide.
Prior to that, Neha held key leadership roles at Deel and CrowdStrike, where she successfully scaled global HR operations and introduced innovative people strategies for distributed teams. At Deel, she managed global HR experience teams, enhancing EOR services, compliance programs, and lifecycle automation. During her tenure at CrowdStrike, she played a pivotal role as Senior Manager – HRBP (APAC), leading compensation benchmarking, organizational restructuring, and leadership development programs. Her efforts helped the organization achieve “Great Place to Work” certifications across India, Australia, and Singapore, while reducing attrition rates by 20%.
Neha’s earlier career includes impactful stints at UBS, SGS, and Madison World, where she gained deep expertise in HR operations, compliance, and talent management. At UBS, she managed HR systems and operations across 14 APAC countries, ensuring seamless execution of employee lifecycle processes while driving automation and efficiency. Her early experiences at SGS and Madison World laid the foundation for her strong people-centric and data-driven leadership approach.
At RemotePass, Neha Kulkarni’s appointment marks a strategic move to enhance global customer success initiatives through her blend of operational insight and people-first leadership. Her expertise in cross-cultural collaboration, process automation, and customer experience will play a vital role in scaling RemotePass’s client success frameworks globally. Neha’s leadership is expected to further the company’s mission of simplifying global workforce management through technology, empathy, and excellence in service delivery.