Akash Thakur has been appointed as Deputy Vice President at Globiva, based in Gurugram, Haryana. In his new role, Akash will be responsible for overseeing operational excellence, client service delivery, and strategic growth across the company’s business verticals. His appointment underscores Globiva’s commitment to strengthening its leadership team with professionals who bring deep industry experience, data-driven insights, and a passion for operational transformation.
Prior to joining Globiva, Akash held a key leadership position at Tech Mahindra, where he served as Associate Operations Head. During his tenure, he led end-to-end delivery operations, managed financial performance, and drove consistent revenue and EBITDA growth across diverse business processes. He also played a pivotal role in developing and nurturing long-term client partnerships while collaborating closely with sales and business development teams to identify and execute new opportunities. His leadership approach emphasized strategic alignment, cross-functional collaboration, and a culture of shared success.
Over a span of seven years at Tech Mahindra, Akash progressed through multiple leadership roles, including Senior Operations Manager and Project Manager. In these capacities, he led large-scale teams across geographies, optimized business processes, and strengthened customer support operations for high-value clients. His ability to streamline operations, integrate technology-driven efficiencies, and foster client-centric solutions established him as a results-oriented leader with a strong focus on measurable impact.
Earlier in his career, Akash contributed to customer experience management and operational excellence at organizations such as Concentrix and Jabong. At Concentrix, he served as Service Delivery Manager, driving initiatives to enhance service delivery and customer satisfaction. During his tenure at Jabong, he successfully managed operations in a fast-paced e-commerce environment, honing his expertise in process optimization, workforce management, and customer lifecycle enhancement.
With over a decade of experience spanning BPO, technology, and e-commerce operations, Akash Thakur brings a dynamic blend of analytical acumen, people leadership, and strategic foresight to his new role at Globiva. His track record of scaling operations, driving customer success, and fostering organizational growth positions him as a valuable asset in Globiva’s ongoing mission to deliver excellence in business process management and digital transformation.