Dr. Pradnya Gaikwad has been appointed as Assistant Vice President – Marketing and Products at DocOnline, a leading digital healthcare platform revolutionizing virtual medical consultation services. In this strategic role, she will be responsible for driving the company’s marketing strategy, enhancing product innovation, and expanding DocOnline’s digital health ecosystem. With over 15 years of leadership experience across healthcare operations, product management, and customer experience, Dr. Gaikwad brings a holistic vision to strengthen DocOnline’s growth and brand presence.
Before joining DocOnline, Dr. Gaikwad served as AVP – Customer Experience Advocacy, Training & Quality at Aditya Birla Sun Life Insurance, where she led customer-centric initiatives and process improvements that enhanced service delivery and quality standards. Her role was pivotal in improving the end-to-end customer journey through strategic analytics, training frameworks, and digital transformation projects.
In addition, she holds extensive entrepreneurial experience as the Co-Founder of Hatkesh Multispeciality Hospital, a mission-driven healthcare institution in Mumbai focused on ethical, accessible, and patient-centric medical care. Under her leadership, the hospital has made strides in clinical operations, accreditation compliance, and the adoption of smart healthcare systems to improve patient safety and operational sustainability.
Dr. Gaikwad has also contributed significantly as a Six Sigma Trainer & Consultant with the Lean & Six Sigma World Organization (LWO), where she trained over 1000 professionals on process excellence, data-driven decision-making, and operational efficiency. Her expertise in Lean methodologies has helped organizations enhance performance outcomes and achieve measurable impact across multiple industries.
Earlier in her career, Dr. Gaikwad held key leadership roles at Aditya Birla Health Insurance and IKS Health, where she managed large-scale operations, product portfolios, and revenue cycle management processes across global healthcare systems. Her diverse background across public health, insurance, and digital transformation uniquely positions her to drive innovation at the intersection of healthcare and technology.
With this appointment, Dr. Pradnya Gaikwad is poised to play a crucial role in shaping DocOnline’s next phase of growth, focusing on building impactful health tech products and customer engagement strategies that redefine accessibility in digital healthcare.